Dunamoy Cottages and Spa Terms & Conditions
Revised (July 2019)
Dunamoy Cottages and Spa Terms & Conditions
The following conditions govern all bookings made with Dunamoy Cottages and Spa. By
booking, you accept the conditions whether you are booking as a solo guest, a group or on
behalf of others. In addition, by visiting or using our website you agree fully to comply with
the site terms and all safety notices and advices. If you require any of our Terms and
conditions read to you, including the safety notices in the Spa, please advise prior to or
(1) Your Booking
Any booking made can only be confirmed once payment has been made in full or 50%
deposit has been taken and a confirmation of this has been sent by us (unless otherwise
specified). Upon completing your booking and receiving your confirmation you enter into a
contract with Dunamoy on our stated terms and conditions as now described.
As a private business, we reserve the right to refuse any booking at any time.
Please check details as soon as your booking confirmation is received and inform us
immediately of any discrepancies. We cannot accept any liability if we are not notified of
any inaccuracy within 24 hours after confirmation of your booking.
(2) Special Requests
Dunamoy are happy to do everything we can to help guests with special requests or
requirements. Please ensure we are made aware in writing or email, of any special
requirements. We will strive to meet any reasonable requests. Although guarantees
cannot be given that any request will be met, our team will strive to make your visit a
(3) Group Bookings
This is a group of three or more people. Special conditions may apply, and these will be
advised at the time of booking. Cancellation charges and notice periods may differ and will
be advised at the time of booking. Please see full cancellation terms below.
(4) Deposits and Payment
A deposit of 50% is required to confirm all bookings! Payment is to be made in Pounds
Sterling. If booking with a rate displayed in another currency to this it will be converted into
pounds sterling at the exchange rate in force at the time of booking. We cannot be held
responsible for rate changes between booking and time of cancellation.
For corporate bookers with agreed credit terms payment to be made by bank transfer: (bank
details are available on request) after making the booking online. A VAT invoice is available
Dunamoy does not take a security deposit for a cottage stay, however, we reserve the right
Revised (July 2019)
to take “additional charges” to cover any and all breakages, damages, fees for extra cleaning
or further accommodation charges incurred during your stay. This may be taken up to 7
days after your departure. You will be informed as to the issues requiring payment by email.
If a deposit does not reach us within the required time, we reserve the right to cancel any
booking. Please note we do not accept cheque or pay pal as a payment method.
(5) Gift Vouchers
We will accept a gift voucher as a form of a deposit. We will require the gift voucher code
at the time of booking, and this will be redeemed against the booking before confirmation is
sent. The same cancellation terms will apply as described below.
After expiry of the voucher, Dunamoy will not carry over any value or replace the voucher.
Multiple Gift Vouchers may be redeemed in the same transaction up to the value of the
goods being purchased.
Change is not given, If the full amount of the gift voucher is not used. Gift Vouchers cannot
be exchanged for cash.
Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented
after their expiry date will be treated as void and are non-exchangeable and non-refundable.
Please treat Gift Vouchers as cash in terms of security, they cannot be replaced if lost,
stolen or damaged.
Gift Vouchers are void if damaged or distorted in any way and cannot returned or refunded,
except in accordance with your legal rights.
Dunamoy reserves the right to refuse to accept a Gift Voucher which it deems to have been
tampered with, duplicated, and damaged or which otherwise is suspected to be affected
Dunamoy reserves the right to change any of these terms and conditions from time to time
without notice and to take appropriate action including cancellation of the voucher if, at its
discretion, it deems such action necessary.
(6) Blue Light Discount
This discount will be applied to any direct booking made with Dunamoy. An ID Card must be
presented to receive this discount. Please refer to our website for roles that qualify for this
If part of a group booking, the discount is only applicable to each member that presents an ID
card. It is not applicable to the group as a whole.
Revised (July 2019)
(7) Changes & Extensions
All requests for changes and extensions must be made in writing or email, or you will be
liable to pay us the full amount of the booking.
If you wish to change any detail of your confirmed booking, we will do our best to make the
change, subject to any other resulting costs which may result in an increase or decrease in
rate depending on the date and length of stay.
Changes to the arrival date to later date than the original date confirmed will be treated as a
cancellation and is subject to our cancellation terms. All changes of date are subject to
availability. Should any change be rejected, the original booking will be re-instated. Name
changes or child age changes will not incur any charges or administration fee if the
reservation has not yet commenced. Once in house, changes to the departure date which
result in a reduction in the length of stay will be subject to rate change.
If you wish to extend a stay please give us as much notice as possible in order to facilitate
your request. All extensions are subject to availability and rate change.
Where notice to extend a stay has been given, we reserve the right to take all additional
payments and charges from any credit/debit card used to make the original booking, or an
invoice for the extended period will be sent via email and payment must be made by return.
(8) Cancellation Charges and Conditions.
All requests for cancellations must be made in writing or email, or you will be liable to pay
us the full amount of the booking. Your cancellation will not be effective until you receive a
confirmation by return from us.
(8.1) Day Spa clients
Allow a minimum of 72 hours’ notice for cancellation or postponement to avoid 100% charge. A
100% charge will apply if you do not attend your booking.
The charge will be applied to the card provided at time of booking.
(8.2) Group Spa & Package Deals
Allow a minimum 14 days’ notice for cancellation or postponement to avoid 100% charge. Deposits
relating to Group and spa packages are non-refundable
All guests are advised to take out personal holiday cancellation insurance to avoid any
disappointment. Dunamoy reserves the right to treat an early departure or reduction in the
number of nights or cottages booked as a cancellation and cottage may be re-let and
cancellation charges will apply.
Revised (July 2019)
Non-arrivals will be treated as a full cancellation and as such no refunds would be due.
Transaction fees are not refundable in the event of a cancellation.
Allow minimum of 14 days’ notice for cancellation or postponement to avoid 100% charge.
Please Note: Cancellation periods do not apply to “VIP Events” which are full payments and non-
When you make a reservation through our website, the rate you see on your search results
page at the time of booking is the rate we apply and confirm to you. Rates are inclusive of
VAT unless otherwise stated.
The rates we advertise are, to the best of our knowledge, correct at the date of publication
but we reserve the right to change any rates based on season or availability. Prior to the
booking being confirmed rates quoted are based on the rates prevailing at the time but are
subject to change. Once a booking has been confirmed we will not change the rate quoted
unless you amend the booking or our cost of supplying the accommodation changes as a
result of tax changes or currency fluctuations beyond our control. VAT is charged at the rate
in force at the time of booking.
(10) Check In / Check Out
Check in is available daily from 3pm. Check out is on or before 11am.
These timings are to allow for the cottage to be cleaned and inspected prior to the next
booking. Unauthorised late Check Outs will be charged at the rate of £25.00 per hour. Any
unauthorized stay beyond 2pm will be charge at a full day’s rate.
If a late check out is required, please liaise with the duty manager upon arrival or during
your stay to check availability.
(11) Extra Guests to the Self-Catering Cottages.
Visiting guests are very welcome however, the number of people occupying the property
may not exceed the number agreed at booking. Any additional guest rooms used will be
charge at full rate, (E.G. a one bed cottage booked for two people who then use two rooms
will be charged at a two-room rate etc.).
Guests are responsible for their visitors. All Non-residents must vacate before 10pm. After
this time, the lead guest will be charged for additional guests at the normal accommodation
Revised (July 2019)
(12) Property Includes.
The property includes all costs towards rates, insurance, electricity, gas, crockery, cutlery,
sheets and towels. There is a living area with freeview television, a kitchen with gas hob,
electric oven, fridge and benches. A bathroom with toilet, sink, bath and shower
attachment. As self-catering cottage units, customers should bring all other personal items
(13) Bins and Rubbish Collections
The main bins are in the car park and are emptied every Friday morning at 0700 AM. Most guests
will empty their cottage bins regularly into the main car park bins, or upon leaving.
(14) Breakages, Damages, Extra Cleaning of Cottages.
Guests are required to keep the cottages, furniture, fittings and effects in the same
condition as on arrival. Inventories and condition reports can be provided at the start and
end of the stay, if required, at an additional cost. You are required to notify us of any
damage, loss or broken items or matters requiring general maintenance.
Additional charges will apply to any and all breakages, damages or additional cleaning. If
these are discovered after departure, we will notify you or the booker within 7 days of
departure with full details and where possible photographic evidence.
We expect the cottages to be left in a reasonable state of cleanliness and order on
departure. An additional charge will be made for extra cleaning or specialist cleaning to
return the cottage to a fit state for occupation. Additional charges may include
compensation for loss of revenue in addition to cleaning and repairs.
The use of blue tack, sellotape or similar mediums to attach items to walls is strictly
(15) Your Accommodation
All cottages are occupied as Tourism NI regulated self-catering holiday cottages. You will not
be entitled to a tenancy or an assured short hold or assured tenancy.
If you or any member of your party fails to vacate at the end of the period you will be
charged the appropriate accommodation charges for the continued period of occupation. No
persons other than the guests have the right to stay overnight in the Cottages.
We cannot always guarantee an exact cottage prior to arrival. The max imum guests in any
cottage is determined by the number of beds in the cottage and type of booking paid for,
i.e. one bedroom or two-bedroom cottage.
Revised (July 2019)
(16) Long Stay Cleaning
For guests staying on a weekly basis, the cottages will be cleaned weekly. The day your
cleaning is scheduled will be advised on arrival. Weekly housekeeping includes linen/towel
change and general cleaning.
Routine maintenance is carried out regularly by our Management team; however,
occasionally we may need access to your Cottage to carry out essential maintenance. We
will normally give you 24hours notice except in the event of an emergency when we require
Guests will be provided with a key to their cottage. In the event of a lost key, an additional
charge will be made for replacements of £20. If the door lock requires changed, the
standard market charge for this will be requested at the time.
(19) Pets on Site:
Pets are very welcome at Dunamoy, when booked in advance. Pets will not be permitted
without prior knowledge at time of booking.
As fantastic owners, we are sure your pets will always be controlled (due to onsite animals
and birds, visiting dogs must always be on a lead when outside). Pets are not permitted in
any of the bedrooms, or carpeted areas. No pets are allowed in Owls Nest. Please note the
policy on noise which would include noise made by pets, and the policy on extra cleaning.
(20) Guest Responsibilities During Your Stay.
Guests are expected to comply with all regulations while staying at Dunamoy. If any guest
breaches any of these conditions or the regulations, we reserve the right to request a guest
vacate their Cottage immediately without refund.
Where facilities are available and at the owner’s risk storage of luggage may be provided at
an additional charge.
(22) Additional Charges:
As a guide additional charges include but is not limited to the following:
– Cleaning, specialist treatment charges where more than routine cleaning is required or
Revised (July 2019)
smoking has occurred: £200-£350.
– Lost door keys: £20 – £100 Depending upon availability / locksmith charges for
– Call out charge for locked out Guests due to key loss etc. £50
– Storage of luggage; (dependent upon duration.)
(23) Smoking Policy
As per legislation in Northern Ireland, Dunamoy’s internal buildings are all Non – Smoking. As such,
guests agree not to smoke nor allow smoking inside the property at any time. There will be a full
cleaning charge of £350 per cottage where smoking occurs. This is to pay for potential close out,
furniture, carpet, curtain cleaning specialists etc. Smoking is not permitted in any spa area.
A roofed smoking area is provided in front of the cottages.
(24) Safety Notices.
For the safety of everyone at Dunamoy, please check that all electrical appliances are turned off,
including any personal items you have brought with you such as hair straighteners, chargers etc. The
use of personal extension leads are not permitted. Please ensure all electrical devices are turned off
prior to exiting the cottage.
As with any new location, patrons are advised to familairise themselves with the layout.
Care should always be taken throughout the complex. Please adhere to the safety information
displayed and report any issues immediately. If you require any information read to you, please
advise staff upon your arrival.
Please adhere to all safety notices and guidance whilst visiting the Spa. The Spa has several wet
floor areas by nature of the environment and care must always be taken during your visit.
Please never run or walk without due care. Always shower prior to spa pool use.
Please enter the pool safely with care and attention via the non-slip tread on steps and using the
hand rail. Do not attempt to enter the pool from any other area.
The steam room has a steam on demand function, please read and adhere to the warning signage
prior to use. Always seek your doctors’ advice prior to use.
It is essential to report any issues or incidents to our team immediately.
(25) Unacceptable Noise, Behavior or other Disruption to Guests at Dunamoy.
Guests are required to behave in a responsible manner, respecting the Cottages & Spa, the
staff and their fellow guests. Any unacceptable behavior, noise, or other disruption to other
guests at Dunamoy is not acceptable. An additional call out charge will be made if the
Management team is called out in response to a nuisance complaint and if not rectified
immediately, further compensation for any and all loss will be deducted from the lead guest
debit/credit card supplied for booking.
Revised (July 2019)
A statement of the “additional charges” will be sent to you in writing. If payment under a
debit/credit card is declined, we reserve the right to invoice the booker or guest direct for
these charges and pursue payment.
Dunamoy are not responsible for the theft and/or damage of your personal belongings
during your stay or spa use. Therefore, you are advised to ensure you have appropriate
insurances in place. In addition, you are advised to ensure you have appropriate travel
insurance to any cover cancellation and medical expenses.
Considerable care has been taken to ensure that the content of our website (and/or other
means of promotion or advertising) is correct but it is subject to amendment at any time
without notice. All content on our website (and/or other means of promotion or advertising)
is published in good faith. Given the above factors, we do not warrant that any of the
content on our website (and/or other means of promotion or advertising) accurately or
completely describes any of the apartments. Our website (and/or other means of
promotion or advertising) will only have a general representation of the accommodation
We are responsible for Dunamoy Cottages, subject to the following conditions.
All warranties, conditions and other terms implied by statute or common law or otherwise
are, to the fullest extent permitted by law, excluded from any contract with us and these
conditions shall apply in their place.
However, nothing in these terms and conditions will affect your statutory rights if you are a
consumer. Nothing in these terms and conditions limits or excludes our liability for death or
personal injury resulting from negligence; or for any damage or liability incurred by you as a
result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be
excluded. Subject to the limitations set out in these terms and conditions and to the extent
permitted by law, we shall only be liable for direct damages actually suffered, paid or
incurred by you due to an attributable shortcoming of our obligations in respect to our
services, up to an aggregate amount of the aggregate cost of your reservation as set out in
the confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors,
employees, representatives, subsidiaries, affiliated companies, distributors, affiliate
(distribution) partners, licensees, agents or others involved in creating, sponsoring,
promoting, or otherwise making available the site and its contents shall be liable for (I) any
punitive, special, indirect or consequential loss or damages, any loss of production, loss of
profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of
claim, (ii) any inaccuracy relating to the (descriptive) information (including rates,
availability and ratings) of the accommodation as made available on our website, (iii) the
services rendered or the products offered by the supplier or other business partners, (iv)
Revised (July 2019)
any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred
or paid by you, pursuant to, arising out of or in connection with the use, inability to use or
delay of our website, or (v) any (personal) injury, death, property damage, or other (direct,
indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or
paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful
misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or
(wholly or partly) attributable to the accommodation or any of our other business partners
(including any of their employees, directors, officers, agents, representatives or affiliated
companies) whose products or service are (directly or indirectly) made available, offered or
promoted on or through the website, including any (partial) cancellation, overbooking,
strike, force majeure or any other event beyond our control. If you are booking for, as or
on behalf of a business or business employee, that business shall indemnify us against all
liabilities, costs, expenses, damages and losses (including any direct or indirect
consequential losses, loss of profit, loss of reputation and all interest, penalties and legal
and other reasonable professional costs and expenses) suffered or incurred by us arising out
of or in connection with your, or your business’s, breach or negligent performance or non-
performance of these terms and conditions. If you are booking for, as, or on behalf of a
business or business employee, our total liability in contract, tort (including negligence or
breach of statutory duty), misrepresentation, restitution or otherwise arising in connection
with the performance or contemplated performance of your booking shall be limited to the
fees paid to us under your booking.
(29) Free Internet Access:
BT infinity is available free under the code Dunamoy (password given during check in).
Access is subject to the Dunamoy use policy which in the interest of fairness and to ensure
the best service for all guests limits the data download to a maximum limit of 1GB (1024MB)
per day. If this limit is exceeded Dunamoy reserves the right to impose a charge for excess.
At peak times the bandwidth available for connection to the Internet may be under pressure
due to the number of people connecting to the Internet, both internally and externally, and
as this is out of our control, we cannot be held liable for this free service.
This is a free service to all clients. Dunamoy is not liable for any disruption to the service by
(30) Interruption to services:
We will make every effort to ensure that guests enjoy a peaceful stay and Spa visit,
however, cannot guarantee or be held responsible for any failure or interruption of services
to the cottage or spa including electricity, water or any damage to telephone, broadband/
internet and other communications, including disruption or noise caused as a result of
repair works being carried out in another part of the property. Where we are made aware of
such failure or interruption, we will endeavor to rectify such services within a reasonable
period at our Cottages.
Revised (July 2019)
(31) Lost Property
All your possessions should be removed from our premises with you when leaving Dunamoy.
We will use reasonable endeavors to retain any lost items for up after your departure date.
Please email: firstname.lastname@example.org for enquiries relating to lost items.
In the unlikely event that you are dissatisfied with any aspect of your visit to Dunamoy
please notify the duty manager as soon as possible in the first instance. If you do not give us
the opportunity to resolve a problem during your stay, this may affect the final outcome of
any complaint received.
We aim to deliver the best possible customer service, but in the unlikely event that you are
dissatisfied with our service, please contact The Senior Management Team via
We reserve the right to change these conditions from time to time. These conditions shall be
governed by and construed in accordance with UK/ NI law who shall have exclusive
jurisdiction in relation to any claim, dispute or difference concerning these conditions and
any matter arising from them.
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Dunamoy Spring Brochure 2019
For Booking & Information:
Address: 40 Collin Road, Ballyclare, County Antrim,
Northern Ireland BT39 9LS
TO BOOK ACCOMMODATION & SPA